Privacy Policy
Effective Date: July 10, 2026. Pawmates LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use getpawmates.com and our services.
By using Pawmates, you agree to the practices described in this Privacy Policy
1. Information We Collect
Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Profile photo
- Service area or general location
- Date of birth (when required)
- Government-issued identification (when required for identity verification)
Pet Information
Pet owners may provide:
- Pet name
- Species
- Breed
- Age
- Weight
- Sex
- Vaccination status
- Medical conditions
- Medications
- Allergies
- Behavioral information
- Feeding instructions
- Veterinary information
- Emergency care instructions
- Pet photos
Pet Care Provider Information
Pet care providers may provide:
- Biography
- Years of pet care experience
- Services offered
- Certifications or training
- Availability
- Service areas
- Photos
- Identity verification information (when applicable)
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Connect pet owners with trusted pet care providers
- Process bookings and payments
- Verify identities
- Improve marketplace safety
- Prevent fraud and abuse
- Provide customer support
- Improve our platform and user experience
- Communicate important updates and service notifications
3. Sharing Your Information
We do not sell your personal information.
We may share information only with:
- Other marketplace users when necessary to complete bookings
- Payment processors
- Identity verification providers
- Service providers that help operate Pawmates
- Government or legal authorities when required by law
4. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information.
While we work hard to protect your data, no website or online service can guarantee absolute security.
5. Cookies and Similar Technologies
Pawmates may use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Analyze traffic and usage
- Detect fraud and protect accounts
You can manage cookie settings through your web browser. Some features may not function properly if cookies are disabled.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Update or correct your information
- Request deletion of your account
- Request a copy of your personal data
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
7. Children's Privacy
Pawmates is intended for users who are 18 years of age or older.
We do not knowingly collect personal information from children under the age of 18. If we learn that such information has been collected, we will promptly remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Effective Date shown at the top of this page.
Your continued use of Pawmates after changes become effective constitutes acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
Pawmates LLC
📧 support@getpawmates.com
🌐 https://getpawmates.com